Hot Toys – The Matrix: Neo Hot Toys

Fast Shipping and Professional Packaging

We can offer a variety of shipping options because of our long-term relationship with UPS FedEx DHL. Our warehouse staff is highly trained and will be able to pack the items according to our exact and precise specifications. Your products will be subjected to a thorough examination and will be securely packaged before being sent out. Everyday, we send to thousands of customers across multiple countries. The fact that we're dedicated to becoming the largest online retailer in the world is evident. Warehouses and distribution centers are located throughout Europe as well as the USA.

It is important to note that orders with more than one item will be processed according to the item.

Prior to shipping, we inspect the ordered items carefully before shipping. The majority of orders are delivered within 48 hrs. The delivery time is estimated to be between 3 and seven days.

Returns

The inventory is always changing, and not fully managed by us due to the involvement of several different parties, such as the factory and our warehouse. The levels of stock can change at any time. Be aware that it is possible that your order will run out of stock even after you have made the order.

Our policy is valid for 30 days. If it's been more 30 days since the date you bought the item We're sorry to say that we can't offer you a full refund or exchange.

In order for your item to be considered eligible for return the item must not be opened and in the same state as you received it in. It must also be returned in the original packaging.